I don't forget things very often (apart from bills I have to pay - and that's just because I'm busy and disorganised at home). At work, I'm super-organised. Working part time in many different places, including my own business, means that I have to be extremely organised and ready for everything well ahead of deadline.
Today I received a call from the secretariat of a conference where I'm putting flyers in the conference satchels to advertise. The satchels are being packed tomorrow on the Gold Coast and I have paid for 450 flyers to be placed in those satchels. I'm in Melbourne.
Firstly, I owned my mistake. I explored the possible options with the secretariat and then told my boss what the options were. My boss was excellent. We talked about where things stood, I proposed a solution, we made a decision and I went off to fix the problem.
Thanks to the digital age, I was able to easily find a local printer, email them the art work and have the flyers printed and delivered by 8:30 tomorrow morning to the place where the satchels are being packed. Phew!
Initially, I felt really stupid and was concerned that I had made such a mistake. I guess I also worried that I had let people down. Of course, everyone makes mistakes. I told myself this and then my little inner critic replied "but I don't". I shut that critic down. Of course I make mistakes. I just proved that today. Being open, honest and owning the error was the best thing I could do. This enabled collaboration on the solution my error had created and built trust. Yes! My boss will trust me more as a result of what happened today - not because I made a mistake, but because I didn't try to hide the error.
What do you do when you make a mistake?
What about the sign on this door? I notice it every day at my train station, but today I tried to understand what it means. I think someone made a mistake. What's the point of a door that no one is allowed to go through?
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